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(Ie: You didnt ask to receive them) You have 30 days to lodge a complaint (direct with the Content Provider) if you are complaining about the content of the SMS you have received (Ie: You agreed to receive them, but didnt get what you ordered).
Note that the initial advertisement for the service must contain the provider name, and your phone service provider must also provide this information on request."] Given the amount of threads being created about receiving unsolicited Premium SMS's, it is time to create a single thread for discussion (so as to keep it all in one place, the topic has been much the same in the separate threads).Regardless of carrier/Premium SMS number, please use this thread to discuss unsolicited Premium SMS issues.The procedure you should follow to dispute the charges on your bill is the same regardless of your Carriage Provider.to the Premium SMS number to prevent any further charges being incurred.Alternatively use one of the Premium txt number lookups and call the Content Provider directly to Opt-out.Have a read of this wiki: 190x Voice and Premium SMS Wiki With regards to Complaints Handling of Premium SMS charges/services read this document: Mobile Premium Services Industry Scheme if the Premium SMS content provider has agreed to be bound by that scheme,orthis document: Default Scheme if the Content Provider has not agreed.
A list of Content Providers that have agreed to be bound by the Mobile Premium Services Industry Scheme can be found here: Regardless of whether the Content Provider has agreed to the Industry Scheme or not, the complaint handling procedure is basically the same.
You have 12 months to lodge a complaint (from the date the charges were incurred) if you are not complaining about the content, rather the fact you are receiving the SMS's in the first place.
[" There are a number of suppliers of Premium Rate SMS services.
Some of these suppliers will continue sending (quite expensive) SMSs until they are told to stop (usually by sending 'STOP' to the sending number).
Generally these messages start when the mobile subscriber downloads a ring tone, plays a SMS game or interacts with a chat service.
However it is reported that in some cases people are subscribed without their permission (and sometimes due to a previous holder of a recycled number being subscribed).